Terms and conditions

1. Definitions

1.1. Course

A course is either:

• Take Your Time DELTA Module 1
• Take Your Time DELTA Module 3 ELT Specialism
• Take Your Time DELTA Module 3 ELT Management
• Take Your Time DELTA Advanced Methodology

Courses run from:

• September to May (Module 1, Module 3 ELT Specialism, Module 3 ELT Management)
• October to June (Advanced Methodology)
• March to November (Module 1, Module 3 ELT Specialism, Module 3 ELT Management)
• April to December (Advanced Methodology)

1.2. Course Participant

A course participant is a single person who has joined a Take Your Time DELTA course, as defined in Section 1.1, and who meets the attendance requirements laid out in Section 10.1.

1.3. Cohort

A cohort is all of the groups starting and finishing their course at the same time, for example all groups studying from September 2026 to May 2027.

1.4. Group

A group is between two and ten course participants working with a single trainer on a single course, meeting on a set day of the week at a set time.

1.5. Working Day

A working day is defined as Monday to Friday, 09:00-17:00 UK time.

Take Your Time DELTA is closed for two weeks over the Christmas and New Year period, on UK bank holidays and during the IATEFL annual conference.

The last two weeks of May and the last two weeks of November are working days, but these are dedicated to marking for the June / December exam / assignment submission dates, so there may be some delay in replying to you during these periods.

1.6. £ and GBP

In these Terms and Conditions, any reference to ‘£’ or ‘GBP’ means pounds sterling, being the currency of the United Kingdom.

1.7. Course Start Date

The course start date is defined as:

• 1 September for September to May courses;
• 1 October for October to June courses;
• 1 March for March to November courses;
• 1 April for April to December courses.

1.8. Course Materials

These are the resources shared with you by Take Your Time DELTA for the completion of your course. Full details of access to Course Materials and Intellectual Property Rights are in Section 9.

2. Take Your Time DELTA course fees and payments

2.1. Fees and costs

Take Your Time DELTA Module 1 and 3 course fees (until October 2028): 640 GBP per course.

Take Your Time DELTA Advanced Methodology course fees (until October 2028): 560 GBP per course

• Your place on the course is provisional until we have received your (first) payment. Your (first) payment is due within 14 days of the invoice being issued and must have cleared into a Take Your Time DELTA bank account before you can join the course.
• We offer discounts and a choice of three different payment plans. We accept different payment methods. Your choice of payment plan and payment method may add administrative fees to the cost of your course.
• Take Your Time DELTA course fees do not include the costs of registering for the Module 1 exam or submitting the Module 3 assignment.
• Module 1: We provide online (soft copy) materials for live sessions and homework plus three full mock exams at no extra charge. You may choose to purchase some additional books throughout the course at your own expense.
• Module 1: The exam must be taken at a designated Cambridge centre. You may need to factor in travel and accommodation costs to take the exam. These are not included in the Take Your Time DELTA course fee.
• Module 3: We provide online (soft copy) materials for live sessions and some background reading, but you will need to buy some books to make the most of the course. The cost of these books and delivery costs are not included in the course fee.
• Advanced Methodology: We provide online (soft copy) materials for live sessions and homework. You may choose to purchase some additional books throughout the course at your own expense.

2.2. Discounts

We offer two discounts on Take Your Time DELTA courses. These discounts can be combined.

• Returning client discount: 50 GBP discount for second module (Module 1 / Module 3 only)
• Early bird discount: 40 GBP (all courses)
  • The early bird discount is available for those whose applications are complete (see Section 3) and who make their (first) payment by 24 July for a September course start or by 24 January for a March course start.
  • Clients who pay in a single instalment will be invoiced an additional £40 if a payment with an early bird discount does not clear by 24 July / 24 January.
  • Clients on flexible payment plans whose first payment does not clear by 24 July / 24 January will have their final invoice reissued without the early bird discount.

2.3. Currency of payments

All payments must be made in pounds sterling (GBP). You will be invoiced for exchange fees if these are charged to Take Your Time DELTA.

2.4. Value Added Tax (VAT)

We do not charge VAT at present. If we become VAT registered, we will charge VAT at the applicable rate. We will inform you when we become VAT registered and tell you whether this will affect your payments.

2.5. Accepted payment methods

The following payment methods are accepted:

*Administrative fees will be added to your first instalment if you are on a flexible payment plan.

They are a one-off payment.

Relevant account details will be made available with your invoice(s).

2.6. Payment plans

You can choose to pay for Take Your Time DELTA courses in one instalment, two instalments or monthly instalments.

2.6.1. One instalment

2.6.2. Two instalments

2.6.3. Monthly instalments for DELTA Module 1 or DELTA Module 3 courses

* Returning client discounts will be subtracted from instalment 8. Early bird discounts will be subtracted from instalment 9.

The full balance of your payment must be made before the final session for your group.

2.6.4. Monthly instalments for Advanced Methodology courses

* Early bird discounts will be subtracted from instalment 8.

The full balance of your payment must be made before the final session for your group.

2.6.5. Payment references

All payments must include the invoice number in the payment reference, for example ‘Invoice 1325’. This is especially important if you choose to make payments early.

2.6.6. Early payment of instalments

You can pay instalments on a flexible payment plan at any time you choose, providing all invoice numbers are included in the payment reference (see Section 2.6.5). There will be no refunds of administrative fees for early repayment.

2.7. Late payments and non-payment

2.7.1. Requesting approval for a late payment

Late payments may be approved if you have a problem with cashflow beyond your control, such as a national holiday in your country delaying payment of your salary into your bank account. To arrange approval for a late payment, contact sandy@takeyourtimedelta.com at least 3 working days before the payment due date. Consent for late payment will be at the discretion of Take Your Time DELTA.

2.7.2. Unapproved late payment of one monthly instalment

If one monthly instalment is late or unpaid without prior arrangement, we reserve the right to deny you access to the following Zoom session(s) and remove your access to course resources as laid out in Section 10.1 until the payment has been made.

2.7.3. Repeated late payment of monthly instalments

If two monthly instalments are paid late (on or after day 5 of the month) without prior arrangement, you will be invoiced a late fee of 10 GBP to be added to your next payment. If this late fee is not paid, we reserve the right to remove you from the Take Your Time DELTA course and remove your access to course resources as laid out in Section 10.1 until payment of the late fee has been made.

2.7.4. Non-payment of instalments

If payments are not made as follows:

• two monthly instalments remain unpaid by day 20 of the second month without prior arrangement,
• Instalment 2 of a two-instalment plan is unpaid by day 20 of the month without prior arrangement,

we reserve the right to permanently remove you from the Take Your Time DELTA course and remove your access to course resources as laid out in Section 10.1. You will be considered to have withdrawn from the course. No refunds will be given and you will have to restart your application from the beginning if you would like to join another Take Your Time DELTA course in future.

2.8. Overpayments

There will be no refunds for overpayments, so please check that the correct amount in GBP (British pounds sterling) will be received by Take Your Time DELTA.

3. Application process

To be accepted on the course you must complete each of the following:

• Complete the application form.
• Complete a pre-course task form to the required standard for you to participate in the course. This will be sent to you within 5 working days after you submit the application form and should be completed within 21 days of receipt of the task.
• Attend an interview with a trainer. This should be arranged within 21 days of receipt of the pre-course task. The final interviews for each group will happen when the group has 9 confirmed participants (the final interview is for the 10^th participant) or in the week between Session 2 and Session 3 for late joiners (see Section 5).
• Sign the execution page attached to these Terms and Conditions, thereby confirming your agreement to be bound by and comply with the terms and conditions set out in this document. Contracts must be returned before access to resources (see Section 9) will be given.
• Make your full payment (one instalment plan) or your first payment (two instalment plan or monthly instalment plan).

4. Group sizes

4.1. Minimum and maximum group sizes

Each group needs a minimum of two course participants to be opened. There will be a maximum of ten course participants in any group.

4.2. Group size requirements not met

If you have completed your application for a group in which you are the only course participant by the course start date or other participants leave the course and you become the only course participant, you will have the following options:

1. Join an alternative group in the same cohort at no extra cost, subject to maximum group sizes as laid out in Section 4.1.
2. Join a later cohort at no extra cost. Any remaining instalments you owe on a two instalment or monthly instalment payment plan will continue to be due on the same schedule. This will count as a cohort move for the purposes of access to resources (see Section 9).
3. If you are paying in one or two instalments and do not choose Option 1 or Option 2, you may choose to receive a proportionate refund as laid out in Section 4.3. This will count as withdrawing from a course for the purposes of access to resources (see Section 9). You will need to pay for the course in full if you choose to join another cohort in future.
4. If you are paying in monthly instalments and do not choose Option 1 or Option 2, a credit note will be issued and your remaining monthly invoices will be cancelled at no extra cost. This will count as withdrawing from a course for the purposes of access to resources (see Section 9). You will need to pay for the course in full if you choose to join another cohort in future.

4.3. Refunds if group size requirements are not met

4.3.1. Refunds for DELTA Module 1 or DELTA Module 3 courses if group size requirements are not met

The following table lays out refunds for Take Your Time DELTA Module 1 or DELTA Module 3 ELT Specialism or ELT Management courses if your group drops below the minimum group size during your course and you choose Option 3 or Option 4 from Section 4.2. The months given are the first full month after your group size drops. The basis for refunds is equivalent to the monthly payment plan – one month of refund would be equivalent to one month of payment on a monthly payment plan.

4.3.2. Refunds for Advanced Methodology courses if group size requirements are not met

The following table lays out refunds for Take Your Time DELTA Advanced Methodology courses if your group drops below the minimum group size and you choose Option 3 or Option 4 from Section 4.2. The months given are the first full month after your group size drops during your course. The basis for refunds is equivalent to the monthly payment plan – one month of refund would be equivalent to one month of payment on a monthly payment plan.

5. Joining groups after the course start date

At the discretion of Take Your Time DELTA, you may be able to join a group up to three sessions after the course start date subject to maximum group sizes, as laid out in Section 4.1. You will be expected to catch up on the recordings and missed work for all sessions you missed.

6. Changing groups or cohorts

6.1. Changing groups within the same cohort

You can move to a different group within the same cohort if your timetable or availability changes.

Group moves will be subject to maximum group sizes, as laid out in Section 4.1.

You can request a group move at any time during your course, a maximum of two times per course.

To request a group move within the same cohort, contact Sandy on sandy@takeyourtimedelta.com to state which group you would like to move to. Sandy will reply to your request within 7 working days.

All group moves within the same cohort are at no extra charge. Group moves are at the sole discretion of Take Your Time DELTA and cannot be guaranteed.

6.2. Requesting a cohort move

You can move to a later cohort if you are unable to complete the course you originally joined.

Cohort moves will be subject to maximum group sizes, as laid out in Section 4.1.

You can request a cohort move at any time during your course. You can also complete a course, choose not to take the Module 1 exam or submit the Module 3 assignment and join a later cohort to complete all or part of the course again – this will also be classed as a cohort move.

To request a cohort move, contact Sandy on sandy@takeyourtimedelta.com to arrange a meeting and discuss your options. Sandy will reply to your request within 7 working days.

All cohort moves require additional fees to be paid, as laid out in Sections 6.3-6.6 below.

Cohort moves are at the sole discretion of Take Your Time DELTA and cannot be guaranteed.

6.3. First cohort move fees

Fees for your first cohort move will be charged according to the month you join the new cohort:

6.4. Additional cohort move fees

There is a charge of 50 GBP for changing cohort a second time. This will be in addition to the relevant fee from Section 6.3.

There is a charge of 75 GBP for changing cohort a third time. This will be in addition to the relevant fee from Section 6.3.

6.5. Flexible payment plans when moving cohorts

6.5.1. Two instalments when moving cohorts

You have the following options if you move cohorts and Instalment 2 is outstanding:

1. Pay Instalment 2 on the original schedule (no extra cost):
   • When you confirm the new cohort you would like to move to, you will receive an invoice for your cohort move fee only to be paid before you can join the new cohort.
2. Cancel Instalment 2:
   • Take Your Time DELTA will issue a credit note for the outstanding invoice.
   • When you confirm the new cohort you would like to move to, you will receive one invoice for:
     • The balance of Instalment 2
     • + Your cohort move fee
     • + A 25 GBP administrative fee for reissuing invoices.

6.5.2. Monthly instalments when moving cohorts

You have the following options if you move cohorts and monthly instalments are outstanding:

1. Continue to pay the remaining instalments on the original schedule (no extra cost):
   • When you confirm the new cohort you would like to move to, you will receive an invoice for your cohort move fee only to be paid before you can join the new cohort.
2. Cancel the remaining instalments and pay them when moving cohorts:
   • Take Your Time DELTA will issue a credit note for the outstanding invoices.
   • When you confirm the new cohort you would like to move to, you will receive new invoices for each of your monthly instalments, plus one extra invoice for:
     • Your cohort move fee
     • + A 25 GBP administrative fee for reissuing invoices.
   • The full balance of your payment must be made before the final session for your group.

6.6. Payment due date for cohort move fees

Cohort move fees must have cleared into a Take Your Time DELTA account by 7 days before the date you wish to join the course.

6.7. Payment plans for cohort move fees

If you choose Option 2 in Section 6.5.1. or Section 6.5.2. and the total amount of the cohort move fee plus administration fee is not possible for you to make in a single payment, please discuss possible payment options with Sandy at sandy@takeyourtimedelta.com. These will be confirmed on a case-by-case basis at the sole discretion of Take Your Time DELTA.

6.8. Exceptional circumstances

In certain exceptional circumstances (including but not limited to bereavement or the onset of severe medical conditions) participants can request to move to a later course with no cohort move fee, though the 25 GBP administrative fee for reissuing invoices will still be charged if you choose Option 2 from 6.5.1. or 6.5.2.

6.9. Moving between courses

It is not possible to use the cohort move process to move between courses for different modules or to move between a course for Module 1/Module 3 and the Advanced Methodology course. If you choose to move between courses, you need to start the application process again and the full fees will be applicable.

7. Postponing your application

7.1. Postponing your application to a later Course Start Date

If your Course Start Date has not passed, you can move your application and any fees already paid to the Course Start Date for a later cohort at no extra cost. This can be done once. If you move to a Course Start Date for a later cohort, but do not take your place (i.e. you do not join the course within the first three sessions), no refund will be made of any fees which have already been paid.

7.2. Flexible payment plans when postponing applications

7.2.1. Two instalments

You have the following options if you postpone your course start date and Instalment 2 is outstanding:

1. Pay Instalment 2 on the original schedule (no extra cost).
2. Cancel Instalment 2:
   • Take Your Time DELTA will issue a credit note for the outstanding invoice.
   • When you confirm the new start date you would like to move to, you will receive one invoice for:
     • The balance of Instalment 2
     • + A 25 GBP administrative fee for reissuing invoices.

7.2.2. Monthly instalments

You have the following options if you postpone your course start date and monthly instalments are outstanding:

1. Continue to pay the remaining instalments on the original schedule (no extra cost).
2. Cancel the remaining instalments and start paying again when your new course starts:
   • Take Your Time DELTA will issue a credit note for the outstanding invoices.
   • When you confirm the new start date you would like to move to, you will receive new invoices for each of your monthly instalments. The first of the new monthly invoices will also include a 25 GBP administrative fee for reissuing invoices.

8. Withdrawing from a course

8.1. 14-day cooling-off period

If you have completed the application process (see Section 3), you have the right to a 14-day cooling-off period. This period will begin the day after your payment enters a Take Your Time DELTA bank account and will end at midnight UK time on the 14^th full day after the payment was received, or on the date you sign and return your contract, whichever is earlier.

You may request to withdraw from your course during this 14-day period in writing by emailing sandy@takeyourtimedelta.com and you will receive your money back. Sandy will reply to your request within 7 working days. A 50 GBP administrative fee will be deducted from any payment towards course fees which you have made to Take Your Time DELTA in order to cover the cost of the feedback and advice during the application process and the interview.

If your course begins within your 14-day cooling-off period, the following amounts will also be deducted from your refund, depending on how much of the course has passed:

If you choose to withdraw, your access to Take Your Time DELTA resources will be removed as per Section 9.4. You will need to restart your application and pay in full if you would like to join a later cohort or another course. Your data will be removed from our systems. You will not be eligible for cohort move fees.

8.2. Withdrawing from a Take Your Time DELTA course before the Course Start Date

If you have completed the application process (see Section 3) and your 14-day cooling off period has passed (see Section 8.1), you may request to withdraw before the Course Start Date in writing by emailing sandy@takeyourtimedelta.com. Sandy will reply to your request within 7 working days.

You will be offered the option to postpone your application to a later Course Start Date (see Section 7). If you still choose to withdraw, you will receive a refund as laid out in Section 8.3.

If you choose to withdraw, your access to Take Your Time DELTA resources will be removed as per Section 9.4. You will need to restart your application and pay in full if you would like to join a later cohort or another course. Your data will be removed from our systems. You will not be eligible for cohort move fees.

8.3. Refunds when withdrawing before the course start date

A 50 GBP administrative fee will be deducted from any payment towards course fees which you have made to Take Your Time DELTA in order to cover the cost of feedback and advice during the application process and the interview. Administrative fees for payment plans or payment methods and any bank fees will be deducted from your refund amount.

Any remaining money paid to Take Your Time DELTA will be refunded as follows:

8.4. Withdrawing from a Take Your Time DELTA course during a course

If you have started your course and your 14-day cooling off period has passed (see Section 8.1), you may request to withdraw in writing by emailing sandy@takeyourtimedelta.com stating your desired withdrawal date. Sandy will reply to your request within 7 working days.

You will be offered the option to change groups or cohorts (see Section 6). If you still choose to withdraw, you will receive a refund as laid out in Section 8.5.

If you choose to withdraw, your access to Take Your Time DELTA resources will be removed as per Section 9.4. You will need to restart your application and pay in full if you would like to join a later cohort or another course. Your data will be removed from our systems. You will not be eligible for cohort move fees.

8.5. Refunds when withdrawing during a course

A 50 GBP administrative fee will be deducted from any payment towards course fees you have made to Take Your Time DELTA in order to cover the cost of feedback and advice during the application process and the interview. Administrative fees for payment plans or payment methods and any bank fees will be deducted from your refund amount.

Any remaining money paid to Take Your Time DELTA will be refunded as follows:

8.6. Implied course withdrawal

If we send attendance warnings (see Section 10.2) but you do not reply to them and you continue to be absent from sessions, you will be removed from the course by Take Your Time DELTA.

We will attempt to contact you four times before we remove you from the course, each time via both email and WhatsApp as described in Section 10.2. We will remove you from the course 10 working days after we send the final attendance warning if you have not replied to it or attended a session within that time.

We will notify you via both email from sandy@takeyourtimedelta.com and WhatsApp that you have been removed from the course and that you have lost access to all course resources.

You will need to restart your application and pay in full if you would like to join a later cohort or another course. Your data will be removed from our systems. You will not be eligible for cohort move fees. You will not be eligible for a refund.

8.7. Appealing against implied course withdrawal

If you reply to our withdrawal notification within 10 working days of the date it is sent or you can prove exceptional circumstances (as laid out in Section 6.7), you can appeal against course withdrawal. You will be required to arrange a meeting with our coordinator to discuss your situation. The course coordinator’s decision on behalf of Take Your Time DELTA after this meeting will be final.

9. Access to Course Materials

9.1. Gaining access to Course Materials

All Take Your Time DELTA Course Materials are shared with course participants via Google Drive. They are not available for self-study.

Take Your Time DELTA needs to know the email address you use to access Google Drive before the course start date in order to grant you access to our Course Materials. Using your Google Drive email address, you will be given access to the following folders:

• A folder for your group
• A folder containing general resources for your course

You will be given the link to join the following WhatsApp groups:

• A WhatsApp group for your course group
• A WhatsApp group for your course cohort (if there are multiple groups in the cohort)

All course links, including to your group’s Zoom room and to WhatsApp groups, will be emailed to you as a link to a Google Doc specific to your group. You will receive this by the following dates:

9.2. Access to Course Materials after the course

You will continue to have access to the Google Drive Course Materials listed in Section 9.1 until the following dates:

• September to May groups: 16 July
• October to June groups: 16 August
• March to November groups: 16 January
• April to December groups: 16 February

On this date, your email address will be removed from the Google Drive folders and you will lose access to the Course Materials.

WhatsApp groups will continue to be available indefinitely. It is your choice whether you remain in them or leave them after the course has ended. If you complete your course (see Sections 10.7, 10.8 and 10.9), you will be invited to join a Take Your Time DELTA alumni WhatsApp group.

9.3. Access to Course Materials when moving cohorts

If you change cohorts (see Section 6.2), your access to Course Materials and WhatsApp groups will be removed within 7 working days of your cohort change being processed by Take Your Time DELTA.

This removal is temporary. You will gain access to the Course Materials again when you join your new cohort, on the schedule laid out in the table in Section 9.1.

9.4. Access to Course Materials when withdrawing from the course

If you withdraw or are removed from the course (see Section 8), your access to Google Drive Course Materials and WhatsApp groups will be removed within 7 working days of your withdrawal being processed by Take Your Time DELTA. This removal is permanent.

9.5. Ownership of resources and Intellectual Property

All Intellectual Property Rights in the Course Materials and other resources made available in connection with the Course are owned by Take Your Time DELTA or its licensors, including the rights of Emma Johnston regarding materials for the Advanced Methodology course. Take Your Time DELTA grants you a limited, non-exclusive, non-transferable licence to use the Course Materials solely for the purposes of studying, participating in and completing the Course.

Take Your Time DELTA has also compiled and made available certain third-party resources for research and educational purposes only. Such materials and resources may be used solely in connection with the Course and must not be copied, reproduced, distributed, disclosed or shared with any person outside Take Your Time DELTA, except with Take Your Time DELTA’s prior written consent or where otherwise permitted by law.

If Take Your Time DELTA discovers that you have shared, modified, translated or used for commercial gain any of our copyrighted resources beyond the course except with Take Your Time DELTA’s prior written consent, your access to Google Drive Course Materials and WhatsApp groups will be completely removed and you will be banned from joining a Take Your Time DELTA course again.

10. What Take Your Time DELTA expects of course participants

10.1. Attendance requirements

Take Your Time DELTA has a 50% minimum attendance requirement, as follows:

If you do not meet the 50% attendance requirement, you will be removed from the course (see Section 8.6).

If you are at risk of not meeting the 50% attendance requirement, please email sandy@takeyourtimedelta.com to change groups or cohorts (see Section 6) and maintain your place on your Take Your Time DELTA course. We will send attendance warnings (see Section 10.2) to ensure you are aware if this is a risk for you.

To give you the best chance of completing the module successfully, we recommend at least 80% attendance of the live Zoom sessions during your course, as follows:

If you know that you will not be able to attend a session, notify your trainer as soon as possible using the WhatsApp group.

Attendance requirements are recorded on a cohort-by-cohort basis. If you change cohorts, your attendance will reset from the point at which you join your new cohort. Absence from sessions in your new cohort cannot be offset against attendance of the equivalent session in a previous cohort, as sessions are updated regularly and you are expected to attend the most up-to-date version of each session.

10.2. Attendance warnings

Take Your Time DELTA will warn you if you miss too many sessions and are at risk of not meeting the attendance requirements (see Section 10.1), as follows:

All attendance warnings will be sent via email from sandy@takeyourtimedelta.com, along with a short message sent via WhatsApp to the number you used to join the WhatsApp group for your class which will ask you to check your email.

No additional attendance warnings will be sent if you miss more than this number of sessions.

If we send attendance warnings but you do not reply to them and you continue to be absent from sessions, you will be removed from the course by Take Your Time DELTA (see Section 8.6 for full details).

10.3. Time zones and clock changes

All course times are set in UK times. The UK changes clocks twice a year, on the final Sunday of March and the final Sunday of October. Take Your Time DELTA will support you in understanding what time sessions will be in your time zone in the following ways:

• Your course plan will show the time of every session in your time zone.
• We will send messages via WhatsApp to remind you of upcoming UK clock changes.
• We will remind you verbally in the session before the UK clocks change.

When registering for a course, it is important to ensure that you will be able to attend sessions throughout the course. We recommend using Time and Date to check the time at three points during your course: before the first time change, between the time changes, and after the second time change.

If you live in a time zone where the clocks also change, such as in the Americas, in Australia or in New Zealand, please be aware that these time changes are rarely synchronised, so you will need to check multiple dates during your chosen course to ensure you can attend throughout.

If you are unable to attend when the clocks change, you may be able to move to another group in your cohort subject to maximum group sizes, as laid out in Section 4.1,, but Take Your Time DELTA are not able to guarantee this. You will not be eligible for a refund if you miss all or some of sessions due to not being able to attend when the time changes.

10.4. Participation

During live sessions, you will be asked to participate actively, including having your camera and microphone on, using the chat box, sharing documents for collaborative tasks on your screen, and speaking in activities in the whole group and in breakout rooms.

We invite you to participate in WhatsApp groups, but this is not obligatory. Most course communication happens via WhatsApp, so please check for pinned messages at least once a week to make sure you stay up-to-date.

10.5. Acceptable behaviour during sessions

We ask that you do not attend sessions while you are driving, as this endangers your life and that of others around you. It also stops you from being able to participate fully in the session. If your trainer knows that you are driving, they will immediately remove you from the session and mark you as absent from the session. You may rejoin the session only once you have stopped driving.

Please refrain from vaping or smoking during sessions.

If you need to eat during sessions, please check with your trainer and other participants that this is OK – it is normally fine. You may switch off your camera and microphone while eating, provided you rejoin the session fully as soon as possible.

10.6. Recordings

All sessions are recorded so they can be watched by participants again after the session. Recordings are stored on Google Drive. They are only accessible to course participants in your group. They will be deleted in line with our policy on access to Course Materials (see Section 9).

If you would prefer not to be recorded in sessions, email sandy@takeyourtimedelta.com so Sandy can make alternative arrangements for your group. Sandy will reply to your email within 7 working days.

10.7. Module 1 course completion

You will be considered to have completed the Module 1 course if you:

1. Attend 80% of more of the live input sessions (24 sessions out of 30).
2. Complete 60-90 minutes of homework every week.
3. Attend a one-to-one tutorial via Zoom after Session 20.
4. Complete two practice papers and three full mock exams within the timeframes given by your trainer.

If Conditions 1-4 are all complete and passed, you will receive a Take Your Time DELTA Module 1 course completion certificate up to 6 working weeks after the final date of your course.

10.8. Module 3 course completion

You will be considered to have completed the Module 3 course if you:

1. Attend 80% of more of the live input sessions (16 sessions out of 20).
2. Meet 80% of Module 3 deadlines set by your trainer.
3. Submit work for every part of the assignment to the trainer (even if some of it is after the deadline, provided this has been agreed with the trainer in advance).

If Conditions 1-3 are all complete and passed, you will receive a Take Your Time DELTA Module 3 course completion certificate up to 6 working weeks after the final date of your course.

10.9. Advanced Methodology course completion

You will be considered to have completed the Advanced Methodology course if you:

1. Attend 80% of more of the live input sessions (20 sessions out of 25).
2. Prepare sufficiently for live sessions, such that you can participate actively in the sessions. This will be monitored by your trainer during the course.

If Conditions 1-2 are all complete and passed, you will receive a Take Your Time DELTA Advanced Methodology course completion certificate up to 6 working weeks after the final date of your course.

11. What course participants can expect from Take Your Time DELTA

11.1. Trainers

All Take Your Time DELTA trainers are qualified professionals and experienced teacher trainers. If they are new to DELTA training, the trainer will receive comprehensive training before and during your course, and you will receive additional feedback as needed from our head trainer so that there is no drop in quality.

You will be allocated one trainer for the duration of the course. However, due to circumstances beyond the control of Take Your Time DELTA, your trainer may change during the course. Occasional sessions may be covered by other trainers.

11.2. Materials

We provide all Course Materials for live sessions, including exam practice materials. We also provide comprehensive links to support your homework research.

In Module 3, we will suggest you buy 2 (ELT Management) or 3 (ELT Specialism) books to refer to throughout the course. Other books you need will depend on the specialism you choose. You will have access to a comprehensive recommended reading list as part of the Course Materials.

For the Advanced Methodology course, we provide materials for live sessions and homework. You may choose to purchase some additional books during the course at your own expense.

11.3. Written feedback

You will receive comprehensive written feedback from trainers at relevant points on your course.

For Module 1, this will be feedback on work done in sessions, on all three mock exams and on two additional practice papers.

For Module 3, this will be feedback on work done in sessions where permitted, on one draft of each part of your assignment, and on one full draft of the whole assignment, including relevant appendices.

There is no planned written feedback from trainers for the Advanced Methodology course.

11.4. Monitoring

We will monitor your progress carefully throughout the course. If we believe you will need extra help to complete a course successfully, we will offer you additional tutorials and support as needed free of charge.

11.5. Receptiveness to feedback

Take Your Time DELTA is open to constructive feedback from course participants at all times. We will seek feedback from you after Session 10, during Module 1 tutorials after Session 20, and at the end of the course. You can also send feedback to sandy@takeyourtimedelta.com at any time during or after your course.

11.6. Data protection and privacy policy

For the purposes of GDPR, Sandy Millin is the controller of all data received by Take Your Time DELTA. Please refer to our separate privacy policy for full information about how Take Your Time DELTA:

• processes your personal data,
• ensures we have adequate measures in place to safeguard the personal data of the course participants and trainers,
• maintains records in accordance with applicable law.

12. Pass guarantee for Module 1 and Module 3

Take Your Time DELTA cannot guarantee that you will pass DELTA Module 1 or Module 3 as a result of taking one of our courses. However, if you meet the eligibility criteria in Section 12.1, you can claim the support in Section 12.2 (Module 1) or Section 12.3 (Module 3) free of charge.

12.1. Eligibility for the Take Your Time DELTA Pass Guarantee

You may claim the Pass Guarantee support in Section 12.2 (Module 1) if you meet the following criteria:

• You have completed the course fully as set out in Section 10.7 for Module 1 and
• Your trainer recommended that you take the DELTA Module 1 exam and
• You fail the DELTA Module 1 exam in the sitting which your course was preparing you for (for example, the December 2027 sitting if you were taking the March to November 2027 course).

You may claim the Pass Guarantee support in Section 12.3 (Module 3) if you meet the following criteria:

• You have completed the course fully as set out in Section 10.8 for Module 3), and
• Your trainer recommended that you submit the DELTA Module 3 assignment and
• You receive a Referral for Module 3 in the sitting which your course was preparing you for (for example, the December 2027 sitting if you were taking the March to November 2027 course).

If your trainer recommends against you taking the DELTA Module 1 exam or submitting the DELTA Module 3 assignment in in the sitting which your course was preparing you for (for example, the December 2027 sitting if you were taking the March to November 2027 course), the reasons for their recommendation must be sent to you in writing via email, with a copy of the email sent to Sandy Millin via sandy@takeyourtimedelta.com. Sandy will arrange next steps with you on an individual basis, which may include a required cohort move following the steps laid out in Section 6. In these circumstances, the Pass Guarantee will not be applicable, and all cohort move fees must be paid in full.

12.2. Support after a Module 1 Fail

We will support you to re-sit the exam either six or twelve months after the sitting when you received a Fail grade. You will be given full access to Module 1 materials provided on the Take Your Time DELTA courses until your chosen sitting. You can also choose from these two options, all free of charge:

1. A place in a group preparing for your chosen exam sitting, including all the trainer feedback offered as part of that cohort.
2. Tutorials plus a diagnostic exam:
   1. A full diagnostic exam to be taken within 60 days of receiving your Fail result. This will be marked and a report will be issued detailing key areas you need to focus on in your preparation for the re-sit.
   2. Up to 5 x 45-minute one-to-one tutorials with our head trainer organised on a mutually agreed schedule between when you receive your result and the date of your resit, including feedback on exam practice targeting areas identified in the diagnostic exam.

12.3. Support after a Module 3 Referral

We will support you to resubmit your Module 3 assignment either six or twelve months after the submission date where you received a Referral. You will have full access to Module 3 materials provided on the Take Your Time DELTA courses. You can also choose from these two options, all free of charge:

1. A free place in a group preparing for your chosen submission date, including all the trainer feedback offered as part of that cohort.
2. Consultation plus written feedback on a full draft:
   1. An initial consultation of up to 90 minutes to discuss the contents of your Module 3 referral report and how to address the main problem areas with our head trainer.
   2. Up to 3 x 45-minute one-to-one tutorials with our head trainer organised on a mutually agreed schedule between the initial consultation and the date of your resubmission.
   3. Written feedback on a full draft of the rewritten assignment.

13. Complaints procedure

All complaints related to Take Your Time DELTA should be submitted in writing to sandy@takeyourtimedelta.com, including reference to relevant sections of these Terms and Conditions which have not been met by Take Your Time DELTA, if relevant.

Starting from the date the complaint was received, the following will happen:

If you are unhappy with the outcome of the procedure detailed in the table above or if your complaint concerns Sandy Millin, we encourage you to seek Alternative Dispute Resolution (ADR), as laid out in Section 14.1. We will assist you with this as needed.

13.1. Alternative Dispute Resolution (ADR)

If ADR is sought, either party (you or Take Your Time DELTA) may seek mediation, during which an independent mediator facilitates a negotiated settlement. The process is as follows:

• Either party may suggest a neutral person to act as an independent mediator within 15 working days of mediation being sought.
• The other party may agree or disagree that this neutral person can act as a mediator in this situation. If either party disagrees with this neutral person being appointed, they may suggest an alternative.
• If both parties cannot come to an agreement about which neutral person will act as a mediator in this situation, either party can refer the dispute to the Centre for Effective Dispute Resolution (CEDR) and agree that CEDR will appoint an independent mediator.
• Once a neutral person has been appointed as a mediator, mediation will progress according to the timeline set out by the mediator and agreed by both parties.

14. Governing law and jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.